Terms & Conditions
1. Contract
Registered office of Intimate Holidays Ltd is at 34 Croydon Road Caterham Surrey CR3 6QB UK and the website is operated by Intimate Caribbean Holidays and are both referred to hereinafter as the “Company”. These Booking conditions govern all bookings with the Company. Any booking made or order placed by you, whether through the Company’s website or otherwise, shall be deemed an offer by you to purchase the relevant package or other holiday arrangement subject to these booking conditions. No contract between you and the Company shall come into existence until the Company accepts a payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to English law and to the exclusive jurisdiction of the courts of England and Wales. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. By submitting a booking you confirm to us that you comply with those arrangements.
2. Payments Procedures
All our products and offers are based on foreign currency required at the time of booking regardless of the product arrangements being confirmed. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued. The company reserves the right to pass on any charges relating to credit/debit card charges and/or returned cheques. Note that some hotels in other countries may also charge local taxes, which will not have been included in the price you have already been quoted or paid. Payment by credit/debit card can be made by Switch/Delta Cards and all major, company/business issued, Credit/Debit Cards. We do not store credit/debit card details nor do we share customer details with any 3rd parties. Intimate Holidays Ltd reserves the right to charge you in addition for any handling fees incurred by us in relation to bookings made by, company/business issued, Credit/Debit or charge cards. All relevant charges will be on your confirmation invoice and for third party Credit/Debit card payments we will require written authorisation to be provided by the card holder. In accordance with mail order regulations, all documents will be posted to the billing address of the Credit/Debit card holder and not the address of the passenger/traveller.
3. Amendments & Cancellation by you
Any amendments will be treated as a cancellation and rebooking and the cancellation charges will apply as set out in scale below. You, or any member of your party, may cancel your travel arrangement at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. The following scale shows the minimum charges that will be applied, based on the day the written cancellation is received by us and whether documents have been issued. In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out by you at the time of booking which we strongly recommend you consider. Intimate Holidays Ltd is not authorised to provide insurance products.
4. CANCELLATION FEES
90 days or more prior to departure: Loss of Deposits and or part payments
66 - 29 days prior to departure: 50%
28 - 12 days prior to departure: 75%
11 - 0 days prior to departure: 100%
5. Cancellation by the Company
In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company and no compensation will be payable. Intimate Holidays also reserves the right to withdraw or cancel the service(s) on offer. If the booking is cancelled before departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company.
6. Force Majeure
This includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, terrorism, natural or industrial disaster, viral infections pandemic, plagues, epidemic, or otherwise, fire, ash cloud, adverse weather conditions, earthquakes, hurricanes, level of water in rivers, acts of government, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes or cancellations of schedule, or any unforeseeable or unavoidable event beyond the Company’s control.
7. Pricing Policy
Prices displayed on our website are subject to availability and we reserve the right to alter them, you will be advised of the current price of the holiday that you wish to book before your contract is confirmed. While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. A non- refundable and non-transferable deposit of £100 per person is payable at the time of booking and the balance paid 10 weeks prior departure. If you book within the 10 weeks of your travel arrangements, we will then require the full payment at the time of booking. If for some reason the balance is not paid the company shall retain your deposit. In some cases you may be asked to pay the balance earlier, this is purely due to our commitments to suppliers; you will be advised accordingly at the time of booking. Prices may only be changed to reflect government action, increase in transportation costs (e.g. airfares and cost of fuel), changes in duty and taxes (including VAT) or fees payable for services (e.g. landing taxes or embarkation/disembarkation fees at ports and airports or to reflect fluctuations in exchange rates. In all cases the Company will absorb an amount equivalent to 2% of the invoice price (excluding insurance premiums and amendment charges). Only amounts in excess of the 2% will be passed to you and should this figure exceed 10% of the invoice price due to the Company (excluding insurance premiums and amendment charges) you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding insurance premiums and amendment charges). If you decide to cancel in these circumstances you must do so within 14 days of the issue date on the surcharge invoice. The Company will not impose any surcharge within 14 days of departure.
8. Complaints
If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact the Company’s Customer Service Department immediately by telephoning +44 (0)20 8660 6753, or outside of UK business hours by telephoning +44 (0)7793 915 993 and by email to info@intimateholidays.com so that the Company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Company’s customer relations manager quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder the Company’s ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
9. Passports, Visa and Immigration Requirements.
Passport, Visa requirements and other immigration issues are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Clients not holding a British Passports must check applicable requirements with their Embassy, Consulate. Please ensure that you are aware of all passport and visa requirements and that you allow adequate time to obtain them. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or the Company incurs as a result of your failure to obtain such entry requirements. In addition all British Passport holders are required to have a current ESTA {Electronic System for Travel Authorization} travelling through or to the United States or If you are travelling through or to Canada and you are a UK citizen holding a British Passport your will need to apply for an ETA for Canada. Other passport holders may require additional/different authorization.
10. Behaviour
It will be your responsibility to ensure that you and the members of your party do not misbehave in any way which causes offence danger to others or risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company, we have the right to terminate arrangements made on your behalf, in which case the Company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.
11. Excursions
Please note that any excursions or tours that you may choose to book locally whilst you are on holiday are not part of your package price we sold you. The contract will be with yourself and the local operator should you decide to book any tour or excursion, and the Company will not be held responsible if anything shall go wrong.
12. Our liability to you
If the contract we have with you is not performed or is improperly performed by us, we will compensate appropriately if it has spoilt your vacation. However the company will not be held responsible where failure in the performance is due to you or a third-party not connected with the travel arrangements organised by the company and where failure was unavoidable or unforeseeable. All travel documents sent to you by post or telegraphic means should be checked within 24 (twenty four) hours of receipt. Any errors must be notified to the company by recorded delivery and telegraphic means and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
13. Website Content and communications
Resort facilities, descriptions and images of hotels are shown in good faith. Occasionally it is possible that their facilities may be unavailable, limited or recently changed. We have however made sure that nothing on our website is misleading or falsely written and we reserve the right to amend the site content at any time and shall not be held responsible for any errors and omissions.
Whilst every effort to advise you, either verbally or in writing we are not responsible for changes that may or have been made by suppliers, hotels, destination management companies, and airlines prior to your departure.
This website is owned by Intimate Holidays Ltd and operated by Intimate Caribbean Holidays.
We regard the privacy of your data as important, and take its security very seriously, so you can make enquiries and purchase from us with absolute confidence.
Intimate Caribbean Holidays is a trading name of Intimate Holidays Ltd Our ATOL number is 11026
Our Registered office is at: - 34 Croydon Road Caterham Surrey CR3 6QB
Registered in England Number: - 090448033
Intimate Caribbean Holidays trading address is at: - 156 Hayes Lane Kenley Surrey CR8 5HQ
14. Protection
At Intimate Caribbean Holidays, we’ve tried to make sure all you have to think about is where you want to go in Caribbean.
“Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the nonprovision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body if that other body has paid sums you have claimed under the ATOL scheme.”